Local Consumer Protection Program
In Collaboration with the Massachusetts Attorney General’s Office
Feeling Ripped Off & Need Help?
The Consumer Protection Program is here to assist any resident of Andover, Danvers, Lawrence, Methuen, Middleton, North Andover, Reading, and North Reading.
In Partnership with the Office of the MA Attorney General.
The Consumer Protection Program works in cooperation with the Massachusetts Office of the Attorney General to mediate consumer complaints.
Some of the complaints we assist are:
- New & Used Car Sales
- Debt Collection
- Credit Problems
- Identity Theft & Scams
- Rentals & Landlord-Tenant Disputes
- Foreclosures
- Home Improvements
- Landscaping Services
- Door-to-Door Sales
- Security Deposits
- Timeshares & Vacation Rentals
Warranties
In Massachusetts, all goods are covered by an implied warranty- A warranty is a two-part pledge.
First, it promises that the merchandise sold is as represented.
Second, it promises that you will receive repairs, a replacement, or a refund if it is not the quality or condition represented.
Truth in Advertising and Sales
It’s illegal for a salesperson to make false or misleading statements about a product or a service or withhold any information about it in an attempt to convince you to buy it, to sell merchandise “as is”, to try to pass a used product off as a new one, or for them to try to sell an item using what is referred to as a “Bait & Switch” tactic.
To get more information visit:
New and leased, and Used Car Lemon Law
Is the car you just picked up a lemon?
If you purchased or leased a new car, or bought a used car with serious problems you may be protected by Massachusetts Lemon Law.
A car may be eligible for Lemon Law compensation if:
- It was bought in Massachusetts.
- It’s used for personal or family purposes.
- It is a brand-new car or a used car with fewer than 125,000 miles on the odometer at the date of sale.
- Used cars with over 125,000 miles may still be eligible if they fail inspection within 7 days after purchase.
- You discover within the time of warranty it has a serious problem.
- You tell the original dealer about the problem, and they do not fix it before the warranty runs out.
If your new or used car meets the criteria, you may be eligible for a refund.
Get compensation for your lemon
CONSUMER RESOURCES:
- Are you facing foreclosure? The MA Attorney General’s Office may be able to help: Mortgage Lending and Foreclosures
- For additional consumer protection information (Lemon laws and home improvement) visit: Massachusetts Office of Consumer Affairs & Business Regulation
- Identity theft is the fastest growing crime in America. Learn how to deter, detect and defend against it, visit: Federal Trade Commission: Identity Theft
- Did you know that you are entitled to a free annual copy of your three credit reports, with no strings attached? When requesting your credit reports, be sure not to use a public computer or Wi-Fi and allow at least 20 minutes for the process. Securely request your free credit reports from Annual Credit Report
- Are you feeling overwhelmed with pre-approved credit card offers in your mailbox? Did you know that they put you at risk of identity theft if they end up in the wrong hands? To stop receiving pre-approved credit card offers, click here: Opt-Out of pre-approved credit card offers
- Would you like to reduce the volume of junk mail in your mailbox? You can actually stop junk mail by simply requesting to opt-out: Stop Unsolicted Mail, Calls and Emails
- To stop telemarketing calls to your home or mobile telephone, register at: National Do Not Call Registry
- Are debt collectors harassing you at home or work? Learn what you can do to stop the calls your consumer rights: Fair Debt Collection
- There is accountability for predatory lending. The CFPB will “Educate, Enforce and Study” consumer issues. Visit their website at: Consumer Financial Protection Bureau
- Before doing business with a merchant, you may want to first check its ratings and complaint history with the Better Business Bureau
- Elder scams and financial exploitation are on the rise. The U.S. Department of Justice launched a website, Elder Justice to help protect seniors.
Your Consumer Rights…
What matters to consumers, matters to us! We make this our number one priority. If you have a consumer question or concern, and need to speak with a consumer specialist, contact us at ….
Other Helpful Contact Information:
- Massachusetts Attorney General’s Office: (617) 727-8400
- Massachusetts Office of Consumer Affairs & Business Regulation: (888) 283-3757
In Collaboration with the Massachusetts Attorney General’s Office
Feeling Ripped Off & Need Help?
The Consumer Protection Program is here to assist any resident of Andover, Danvers, Lawrence, Methuen, Middleton, North Andover, Reading, and North Reading.
In Partnership with the Office of the MA Attorney General.
The Consumer Protection Program works in cooperation with the Massachusetts Office of the Attorney General to mediate consumer complaints.
Some of the complaints we assist are:
- New & Used Car Sales
- Debt Collection
- Credit Problems
- Identity Theft & Scams
- Rentals & Landlord-Tenant Disputes
- Foreclosures
- Home Improvements
- Landscaping Services
- Door-to-Door Sales
- Security Deposits
- Timeshares & Vacation Rentals
Warranties
In Massachusetts, all goods are covered by an implied warranty- A warranty is a two-part pledge.
First, it promises that the merchandise sold is as represented.
Second, it promises that you will receive repairs, a replacement, or a refund if it is not the quality or condition represented.
Truth in Advertising and Sales
It’s illegal for a salesperson to make false or misleading statements about a product or a service or withhold any information about it in an attempt to convince you to buy it, to sell merchandise “as is”, to try to pass a used product off as a new one, or for them to try to sell an item using what is referred to as a “Bait & Switch” tactic.
To get more information visit:
New and leased, and Used Car Lemon Law
Is the car you just picked up a lemon?
If you purchased or leased a new car, or bought a used car with serious problems you may be protected by Massachusetts Lemon Law.
A car may be eligible for Lemon Law compensation if:
- It was bought in Massachusetts.
- It’s used for personal or family purposes.
- It is a brand-new car or a used car with fewer than 125,000 miles on the odometer at the date of sale.
- Used cars with over 125,000 miles may still be eligible if they fail inspection within 7 days after purchase.
- You discover within the time of warranty it has a serious problem.
- You tell the original dealer about the problem, and they do not fix it before the warranty runs out.
If your new or used car meets the criteria, you may be eligible for a refund.
Get compensation for your lemon
How to get started?
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For more information on important customer issues and other services, please visit:
TESTIMONIALS
HERENCIA PERDIDA FUE RECUPERADA
A consumer took her $5,000 gold and diamond watch, a gift from her deceased mother, to a jewelry store for repair. The store owner lost the watch for months. CAF’s LCP Team intervened, advocating for the consumer until the watch was found and returned.
CAF’s diligent efforts were recognized at the Massachusetts Attorney General’s event
CAF was commended for saving consumers over hundreds of dollars, the acknowledgment underscores its role in safeguarding consumer rights and promoting fair practices.
CAF HELPED AN ELDERLY MAN
CAF helped an eldery man that was sold a a damage vehicle get a brand new car!
2021 GMC Acadia Valued
CAF helped an elder victim of predatory practice
Recover $24.000